Can anyone join the experiences?

Yes, all experiences are open to everyone aged 18 and over. We provide a safe space, therefore, we have a zero-tolerance on homophobia, racism, ageism, sexism, transphobia or any form of hate.

What is the dress code / what should I wear?

Dress up as you wish all that matters is that you are comfortable and you feel good in whatever you are wearing.​ 

Where do I meet the host? 

     Location details and confirmation of time will be sent after booking. This will be in your selected city.

How will I know who my host is?

The name of your host and contact details will be revealed after your booking

What happens if I am running late?

All guests must meet at the meeting location on time. if you are delayed, you should let your host know as soon as possible. Latecomers risk missing the experience

I can no longer make my booked experience, can i have a refund?

Full refunds are only issued if cancelled at least 7 days before the experience is scheduled to start or within 24 hours of purchase. If that is not the case for you sadly no refund is provided

Can I reschedule or add more people to my booking?

You can reschedule the date or time of your experience for free. You can add additional guests if there is space or remove guests within 24 hours of booking, and up to 72 hours before the experience is scheduled to start.

 

If you reschedule an experience, the cancellation policy is based on the original purchase time and original start date of the experience.

What happens if there are poor weather conditions?

All experiences will go ahead unless we cancel in extreme conditions or unusual circumstances. All guests will be fully refunded

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FAQs

Still haven't found what you are looking for?  

Email: info@moonlightexperiences.com

CONTACT

Email: info@moonlightexperiences.com
Contact Number: +447940460773
Opening Times: Monday-Saturday (09:00-18:00 GMT)
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